By accessing NIYA’s services (online or in-person), clients acknowledge and agree to the following terms to support a safe, therapeutic, and respectful experience.

The Therapeutic Process

Choosing to engage in therapy is a significant and courageous step toward personal growth. At NIYA, we deeply honour your willingness to embark on this journey. Please know:

• Therapy is not a quick fix or a guaranteed cure. It is a collaborative process that unfolds over time.
• Progress may bring emotional discomfort. You may recall difficult memories, feel overwhelmed, or experience strong emotions such as anger, sadness, or anxiety. This is a natural part of the healing process.
• Sustainable change often involves working through uncomfortable thoughts, behaviours, or patterns.
• While specific outcomes or changes in your external circumstances cannot be guaranteed, you can expect our full commitment to support you with care, clinical skill, and a grounded, attentive presence throughout your therapeutic journey. Your willingness to engage honestly and consistently will significantly influence your progress.
• Together, we aim to help you understand repeating patterns, explore what truly matters to you, and clarify the changes you seek in your life.

Eligibility: By accessing our services, clients confirm they are 18 years or older. For clients under 18, therapy is provided only with parent/guardian consent and ongoing involvement as appropriate.

Intellectual Property: All materials shared during sessions, workshops, or via our website—including text, audio-visual content, guides, and logos—are the intellectual property of NIYA. Any reproduction, distribution, or commercial use without prior written permission is strictly prohibited.

Client Portal Use: Clients are responsible for maintaining the confidentiality of their login credentials for our booking platform. NIYA is not responsible for unauthorized access resulting from weak passwords or shared logins.

Scope of Services

We provide trauma-informed, integrative care including:

• Individual, Couple, Child, Adolescent, Parent, and Family Therapy
• Clinical Nutrition & Lifestyle Consultation
• Clinical Yoga Therapy
• Support Groups & Psychoeducation
• Professional Supervision for mental health practitioners
• Psychological Assessments: NIYA also offers comprehensive psychological assessments (diagnostic, cognitive, personality, academic, etc.) where indicated. These may be used to inform therapeutic planning, academic accommodations, or referrals. All assessments are administered and interpreted by qualified mental health professionals.
• Organisational Programs & Workshops: NIYA conducts tailored mental health programs for organisations, institutions, and communities. These services are governed by separate program-specific contracts and agreements. Our general terms apply unless otherwise specified. Data privacy and ethical commitments remain consistent across all offerings.
• Community Mental Health Engagement: We periodically host public awareness events, group therapy circles, and expressive arts sessions. These are optional and may have separate registration and consent protocols.

Please note: We do not offer emergency psychiatric services or 24/7 support.

🚨 Emergency Disclaimer

For urgent situations or crisis intervention, please reach out to:

• iCall: +91 9152987821
• AASRA: +91 9820466726
• Emergency Services (India): Dial 112

Client Responsibilities

Clients agree to:

• Engage respectfully with practitioners and fellow participants
• Uphold the confidentiality and safety of all involved, especially in group settings
• Avoid multitasking, attending sessions while driving, or joining from inappropriate spaces
• Pay in full prior to the session to confirm appointments
• Inform the team promptly in case of delays or changes

Third-Party Booking & Payment Platforms

To offer streamlined, secure, and user-friendly services, NIYA uses third-party platforms for bookings and payments:

• PracFlow (by Kasicare Technologies) is used for appointment scheduling, clinical records, and communication.
• Razorpay is the payment gateway used for online transactions, including session fees and advance bookings.
• Limitation of Liability: NIYA is not responsible for any indirect, incidental, or consequential damages arising from the use of its services or third-party platforms. Technical glitches, internet disruptions, or service interruptions on the client’s end are not within NIYA’s control or liability
• By using our services, clients acknowledge and agree to the terms, conditions, privacy policies, and refund terms set by these platforms.
• NIYA is not liable for any technical issues, delays, data handling, or disputes arising directly from these third-party platforms.
• Any disputes or concerns with PracFlow or Razorpay must be taken up directly with their respective support teams, although we are happy to assist with coordination wherever possible.

Telehealth Guidelines

• Clients are expected to attend virtual sessions from a quiet, distraction-free, and private location
• Use of headphones and secure internet is strongly encouraged
• Clients acknowledge inherent risks of digital tools and agree to participate responsibly
• NIYA therapists will maintain confidentiality and professional conduct on their end

Behavioural Boundaries

NIYA maintains a zero-tolerance policy for:

• Disrespectful, abusive, or threatening behaviour
• Harassment, discriminatory language, or inappropriate comments
• Recording of sessions without prior consent
• Violations may result in immediate termination of services and may be escalated to legal authorities.

Feedback & Grievances

We are open to:

• Feedback, therapist change requests, or suggestions at any stage
• Addressing concerns through confidential review by our senior team
• Receiving communication via email or through PracFlow’s client dashboard

Legal Jurisdiction

·        All services and interactions are governed by the laws of India.

·        Any disputes shall fall under the legal jurisdiction of Pune, Maharashtra.

Policy Revisions & Service Modifications

NIYA reserves the right to update, modify, or discontinue any services, fees, or policies at its sole discretion, with or without prior notice. While we aim to inform clients of significant changes wherever possible, continued use of our services implies acceptance of the revised terms.

🚚 Shipping & Delivery Policy (For Workshops, Reports, or Materials)

While NIYA primarily offers digital and service-based care, for any physical materials (e.g., reports, printed manuals, resources shared for workshops etc):

• Delivery Timeline: All documents or physical materials, if applicable, will be dispatched within 10-15 working days via standard courier.
• Digital Access: Workshop participants may receive reading materials, recordings, or participation certificates via email or platform access.
• Non-Liability for Delays: NIYA is not responsible for delays due to courier issues, postal strikes, or incorrect addresses provided.
• No Physical Goods for Therapy Services: Therapy sessions (individual/group) do not involve any physical product shipping.
• Digital Downloads: Any access to recordings or PDFs will be valid for a fixed duration post-session or event and should not be redistributed.

Final Note

By proceeding with our services, you acknowledge that you have read, understood, and agree to these policies. If you have any questions, we welcome you to reach out before initiating sessions.

At NIYA, our intention is to offer respectful, informed, and inclusive care. These policies reflect our ethical grounding, legal responsibility, and deep commitment to walking alongside you in your healing journey.

For any queries, concerns, or clarifications, please email us at admin@niyamentalhealth.in or WhatsApp us at +91 9699664204.